Getzemani
Frequently asked questions
Quick answers about orders, shipping, and returns. Don't see what you need? Reach us at info@getzemani.store
Where do you ship from?
Every order ships from our warehouse in the United States — nothing crosses an international border to reach you.
How long does shipping take?
Orders are processed within 2–3 business days, then typically arrive within 3–7 business days after that — usually 5–10 business days total.
Do you ship outside the U.S.?
Not yet. We currently ship within the United States, with the exception of Alaska.
What's your return policy?
You have 30 days from delivery to return an item, and return shipping is free. Once we receive and inspect it, you'll get a refund to your original payment method. For hygiene reasons, opened or used personal care and beauty items can't be returned.
How do I start a return?
Email info@getzemani.store with your order number and reason for the return, and we'll send you a prepaid return label and next steps.
What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments.
Can I change or cancel my order?
If your order hasn't shipped yet, email us right away at info@getzemani.store and we'll do our best to change or cancel it. Once it ships, it falls under our standard return policy.
How do I track my order?
You'll get a shipping confirmation email with a tracking link as soon as your order leaves our warehouse.